Terms & Conditions

ISRC Training Academy Terms & Conditions effective from 1st July 2017


In these Conditions the following expressions shall have the following meanings:

• “ISRC” or “ISRC Consultants Limited” or “ISRC Training Academy” means ISRC Consultants Ltd of North London Business Park, London, N11 1NP, United Kingdom.

• The “Client” means the person, company or other legal entity identified as providing a request to ISRC Training Academy to supply Services.
• “Services” means the goods or services to be provided by ISRC Training Academy to the Client under the terms of the contract and “Services” shall be construed accordingly.
• “Confirmation Date” means the date when all the following apply:
– A request to supply Services has been received from the Client by ISRC
– ISRC has confirmed to the Client that the course or other Services requested are available
– Payment has been received or alternative payment method agreed.
• “Contract” means the contract between ISRC and the Client under which the Services are to be supplied by ISRC to the Client
• “Training Provider” means the company delivering a course when this is not ISRC
• “Working Day” means every day of the week apart from Saturday, Sunday and statutory holidays.  “Month” means a calendar month.  “Week” means seven consecutive days.
• “Intellectual Property” includes all training materials, course manuals, inventions, patent applications, granted patents, registered and unregistered designs, copyright works, trade marks and confidential information.


The price payable for the Services shall be the list price of ISRC at the Confirmation Date unless otherwise stated.

The price does not include travel, accommodation, meals or other related expenses unless explicitly stated.

All prices are exclusive of Value Added Tax and this will be charged at the appropriate rate.

Terms of Payment

Where the Services relate to the provision of a training course, payment by cheque, credit card, debit card or bank transfer is required no later than 25 Working Days before the course start date.  Special arrangements may be separately agreed in the case of late bookings.

Where Services involve other services or goods, payment is required 5 Working Days prior to delivery or as otherwise agreed in writing.

ISRC is entitled to charge a fee of 2% per Month or part thereof on overdue payments.

Training Courses

ISRC provides training in conjunction with selected Training Providers. To the best knowledge of ISRC these Training Providers are suitably qualified and accredited to deliver the training courses offered.

The contents of course schedules are intended for general guidance only and do not form any part of a contract.  ISRC reserves the right to make any reasonable variations to public and in-house courses, including the content and location of the courses, without notice.

The indication of course availability and location shown on the ISRC website is for general guidance and does not form any part of a contract.  Please contact ISRC before making any travel or accommodation arrangements as ISRC will not be liable for any action that you may take in reliance on the information.

It is the responsibility of the Client to ensure that the delegates meet the prerequisites of the course on which they are booked, and that the course content meets their requirements.

ISRC will perform the Services with reasonable skill and care. Any other conditions or warranties whether express or implied as to the quality of the Services are hereby expressly excluded.

Unless otherwise indicated, all courses are delivered solely in English and all delegates must be sufficiently proficient in English language before attending a course.

For courses not exclusive to one Client, ISRC and its Training Providers reserve the right to refuse admission to the training premises by any person whom they consider in their absolute discretion to be unsuitable for admission onto the training premises or to remove any such person after the commencement of a course.

ISRC reserves the right to cancel or arrange an alternative date for a course.  In such circumstances ISRC will endeavour to provide notice of cancellation or change to the Client. In the event of cancellation the Client will be entitled to a full refund of the course fee but ISRC shall not be liable for any other loss or expense arising.

Cancellation, Transfers and Substitutions with respect to Training Courses

The Client may cancel the course booking by notifying ISRC in writing by recorded delivery as soon as reasonably practicable.  The Client shall also be deemed to have cancelled the course booking if the delegate does not attend the event.  The Client shall be liable to pay a cancellation fee as follows:

Public Scheduled Courses

Number of Days Notice Proportion of Course Fee
0 – 15 Working Days 100%
16 – 25 Working Day 50%

Customer Specific Courses (for example on Client’s site):

Number of Days Notice Proportion of Course Fee
0 – 25 Working Days 100%

In the event that the delegate is unable to attend the course booked ISRC will endeavour to transfer the delegate to an alternative course.  If this is requested 26 or more Working Days from the start date of the original course then the only charges applicable will be an administration fee of £50 (plus VAT) plus any difference in course price.  If a transfer is requested within 26 Working Days then the cancellation fee above shall be payable.

ISRC will endeavour to accommodate requests by the Client to substitute one delegate for another but is under no obligation to do so.  Such requests are subject to the replacement delegate meeting the pre-requisites for the course.  In the event of substitution the Client shall pay an administration fee of £50 plus any unavoidable costs relating to the change.

For the avoidance of doubt, E-Learning (Online) and Video (Online) courses are included as a Public Scheduled Course and upon course materials and access to E-Learning being provided to the Client 100% of the Course Fee is payable in the event of any cancellation.


ISRC’ total liability for any loss or damage shall not exceed the price payable for the Services, except in cases of direct physical damage to the Client’s property, personal injury or death.

ISRC shall not be liable howsoever caused for indirect or consequential loss including but not limited to: loss of profits; loss of revenue; loss of goodwill; loss of data; failure to achieve savings.

Bundling and Bundled Courses

• Where a customer orders a predefined selection of bundled services/courses at a fixed price (Bundle), the provisions of this Clause 7 shall apply except as may be expressly waived (in writing) by ISRC on Training in relation to a particular order.

• Services/courses within a Bundle are allocated to a particular named individual and such allocation cannot be transferred to any other person.

• The customer may not modify the services/courses within a Bundle, and may not exchange services/courses within a Bundle for other services/courses.

• Where a customer decides to cancel a Bundle before the first service/course has been booked (and within the 12 month Bundle period) ISRC on Training will refund the Bundle cost subject to an administration charge equivalent to 10% of the Bundle price paid.

• Each Bundle is valid for a maximum of twelve (12) months. The Client may only use the services/courses within a Bundle during the twelve (12) month period immediately following the date they are ordered and payment is submitted. Any services/courses within a Bundle that remain unused will expire on the anniversary of the payment date and shall be deemed used with no refund payable.

• Some Bundles are provided on the basis of being for selected dates and locations only. A ISRC on Training advisor will work with you to arrange a suitable schedule.

• ISRC reserves the right to cancel, curtail or re-schedule training courses or events, in which case it shall use reasonable endeavours to notify the customer and provide alternatives.

• In the event of cancellation by ISRC on Training for any reason (including where ISRC on Training is no longer able to source the training course requested), ISRC on Training shall use reasonable endeavours to find a suitable alternative and where this is not possible shall refund course fees which the customer has already paid in advance in relation to the cancelled course. Please note the refund will be a pro-rated amount of the sum paid for the Bundle which may be less than the usual price of the service/course.

• The Company reserves the right to withhold services or provide reduced services if course participants attending on the Client’s behalf fail to satisfy course requirements or meet the course prerequisites.

Training Credits

• ISRC Training Credits can be spent on any ISRC Classroom, Virtual or Online training course (not including In House / Onsite Bookings which are priced separately)

• Credits can be used for anyone in your organisation but training must be booked by the original purchaser unless we receive alternative written instruction

• The 5% Training Credit discount only applies if you make a commitment of at least £5,000

• The 7.5% Training Credit discount only applies if you make a commitment of at least £10,000

• The Training Credit discount applies to all advertised ISRC prices but not to exam fees (unless an integral part of a course) or residential costs, and not in conjunction with other discount schemes such as Special Offers unless agreed by ISRC on Training at the time of the Course Booking

• Credits are available for use as soon as payment is received

• Credits are non-refundable and can only be exchanged for training. They expire after 1 year

• In the event that a customer decides to cancel Training Credits before the first service/course has been booked (and within the 12 month Training Credits period) ISRC on Training will refund the Training Credits cost subject to an administration charge equivalent to 10% of the Training Credits amount paid.

• When making a booking on the ISRC web site use the “Reserve a Place” option rather than “Buy Now”

• Courses can be paid for with a combination of Training Credits and other means such as credit card or cheque

• Once the Training Credit amount is exceeded the outstanding balance can be paid for by purchasing further Training Credits (on the terms at that time) or by other means such as credit card or cheque

Force Majeure

ISRC shall not be in breach of this contract if there is any total or partial failure of performance by it of its duties and obligations under this contract occasioned by any act of God, fire, act of government or state, war, civil commotion, insurrection, embargo, prevention from or hindrance from obtaining any raw materials or energy, sickness or other cause beyond its reasonable control.

If ISRC is unable to perform its duties and obligations under this contract as a direct result of one or more such causes ISRC shall give written notice to the Client of such inability stating the cause in question.

Data Protection and Confidentiality

The policy of ISRC with respect to data protection is detailed in its Privacy Policy which should be read in conjunction with these terms and conditions of contract.

Where Services are certified training courses, the Client consents to allow ISRC full access to examination results arising from their bookings.  This information will be used in accordance with the requirements of relevant data protection legislation.  The data will only be used to evaluate effectiveness of training and to assist ISRC in providing advice to its clients.

All Intellectual Property associated with training courses or other Services shall remain vested in the owner be it ISRC, its Training Provider or others.

Where Services are distance learning products then the Client shall abide by all reasonable terms of any licence agreement applicable.

Intellectual Property which is identified as, or can reasonably be deemed to be, confidential shall not be copied or reproduced or disclosed to any third party without the prior written consent of ISRC.  The Client shall ensure that its employees and all those under the Client’s control and supervision comply with this obligation.

Where Services are provided to the specification or special requirements of the Client, the Client shall indemnify ISRC against all costs, claims and damages incurred or arising out of any alleged infringements of Intellectual Property.


The Contract shall only become effective at the Confirmation Date.

Any typographical clerical or other error or omission in any sales literature, administrative documentation, course materials, invoice or other document or information issued by ISRC or its Training Providers shall be subject to correction without any liability on the part of ISRC.

No variation to these Terms and Conditions shall be effective unless made in writing and signed by an authorised representative of ISRC.

ISRC may assign or sub-contract the whole or any part of the Contract to any person, firm or company.

These Terms and Conditions expressly exclude any right afforded the Training Provider or any other third party pursuant to the Contracts (Rights of Third Parties) Act 1999.

During the term of the Contract and for a period of 12 months thereafter, the Client shall not directly or indirectly employ or solicit for employment any employees of ISRC or its Training Providers.

The invalidity or unenforceability for any reason of any condition, sub-clause or paragraph of these Terms and Conditions shall not prejudice or affect the validity or enforceability of the remainder.

These Terms and Conditions shall be governed by and construed in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the English courts.[/vc_column_text][/vc_column][/vc_row]